Terms, Policies and Conditions

How to Order:    You may order online using your credit card. We accept Visa, MasterCard, Discover and American Express. Schools, institutions and businesses may use purchase orders upon approval.Terms are net 30 days from the date of your invoice. Please contact us to set up an account.


Shipping:     Please allow 48 hours for processing and packaging your order.   We will contact you in the event of a delay.  Our standard shipping method is UPS Ground.  Delivery time is 3-10 days depending on your location.


Air Shipments - Laboratory Supplies:    Some combinations of heavy and bulky labware may cost Double the calculated rates for 2ND DAY or NEXT DAY delivery. This is because of the extra packaging required to ship fragile and bulky items. We will confirm shipping costs before processing your order.


When you receive your merchandise:    Please open all boxes immediately and check contents. We must be notified of any damage or other problems within 2 days of you receiving your products. In order to serve you better, we request that you also inspect all of your products for obvious defects/blemishes within 2 days of receiving them.

Shipping Damage:   At LabStock we works diligently to ensure that all of our products are carefully inspected for quality assurance prior to shipping. Our liability ceases after the goods leave our warehouse.  It is important that shipments be inspected and any damages be reported at the time of delivery,  If the packaging appears damaged on the outside, please refuse to accept it from the carrier; or please make sure when signing the shipper's proof-of-delivery slip, you include a note stating the package appears damaged.  Any concealed damage must be reported within 2 business days. Please retain the merchandise in the original packaging pending its inspection by the carrier.


Defective Products:    Within thirty (30) days of receiving your order, if any product proves to be defective, please contact us immediately. Please DO NOT ship the product back to us. We will create a call tag. After we receive the defective merchandise. We will ship out a replacement or a credit will be issued.

Returns:    HOLD ONTO THE ORIGINAL BOXES AND PACKAGING.

Within thirty (30) days of  your order we can receive returns; however, we do not accept returns for used or assembled products. We do not sell used products, and you will not receive any used or refurbished merchandise from us. Please contact us if you wish to return any products. Items must be brand new (never used), in perfect condition, with all manufacturer's packaging.  Please contact us for a Return Materials Form as LabStock can only accept returns that are accompanied by our Return Materials Form.  Click here to download the form.


Non-Returnable Items:    Non-listed and quoted items (items that do not have prices listed on our web pages and/or items that you received a special quote on) are considered special order items and may not be returned. Items that you have installed or used cannot be returned. Items that have been specially manufactured for your order may not be returned. Because of possible contamination, laboratory glassware is non-returnable.


Returns - if you ordered wrong:    If you made an error and ordered the wrong product from the items that have listed prices on our web pages or catalog, (not special quoted products) and wish to return the product, you will need to e-mail us and request a RMF FORM and return instructions. Please do NOT return any product that you have ordered withoutfirst contacting LabStock.

When it is necessary to return a product, please contact us via e-mail at  mtnhome@gorge.net prior to doing so. All returns, regardless of how they were shipped or where they were shipped from must be returned with a Return Materials Form.

International Orders:     Please specify UPS Standard Canada, UPS Worldwide Express, UPS Worldwide Expedited. Sorry, international shipping charges are NON-REFUNDABLE.

Due to credit card fraud, payment for international orders is by wire transfer only, unless previously approved. Please contact us for instructions.


Special Orders:    Special orders are welcome. Our standard policy on special order items is a 50% non-refundable deposit. No returns of special order items.


Call Tag Explanation:    A Call Tag is a return transaction initiated by LabStock to successfully return any defective or unwanted merchandise. An email notification will be sent out along with any shipping instructions. UPS will make 3 collection attempts at the customers convenience.

Items returned without a RMF FORM may be set aside until we hear from the customer. This system is necessary to ensure that you receive proper credit in a timely fashion. Once the product has been received at our warehouse, it will be inspected and you will be credited for the returned product, less the applicable restocking fee and original shipping and processing charges.


Restocking:    All returns are subject to a restocking fee, except in cases where we have sent the wrong items. We have a standard restocking fee of 30%.